The policies that
protect you
We believe transparency is non-negotiable. Everything you need to know about how we handle your data, your orders, and your rights as a Chill Zone USA customer written in plain English.
- Last updated: June 2026
This Privacy Policy explains how Chill Zone USA (“we”, “us”, or “our”), operating at chillzoneusa.com, collects, uses, and discloses your personal information. shop, collects, uses, and protects the personal information you share with us when you visit our website or make a purchase. We are committed to protecting your privacy and complying with applicable US privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) where applicable.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit or make a purchase from Chill Zone USA, we may collect the following categories of personal information:
1.1 Identity information
Your first and last name, date of birth (required for age verification), and username or similar identifiers
1.2 Contact information
Your billing and shipping address, email address, and phone number.
1.3 Payment information
Payment card details, billing address, and transaction history. Note: We do not store your full card number. All payments are processed securely through our payment processor.
1.4 Order information
Details about the products you purchase, order history, and related correspondence.
1.5 Technical information
Your IP address, browser type and version, device type, operating system, referral source, pages viewed, and time spent on our site.
1.6 Marketing preferences
Your preferences for receiving marketing communications from us and your communication preferences.
1.7 Age verification data
Information we collect to verify that you are 21 years of age or older, as required for the purchase of tobacco and nicotine products under US law.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 To process and fulfil your orders, including payment processing, shipping, and delivery.
2.2 To verify that you meet the minimum age requirement (21+) to purchase tobacco and nicotine products.
2.3 To communicate with you about your order, including order confirmation, shipping updates, and customer support.
2.4 To send you marketing communications about our products, promotions, and new arrivals only where you have opted in or where permitted by law.
2.5 To improve and optimize our website, product offerings, and customer experience.
2.6 To detect and prevent fraud, unauthorized access, and other illegal activities.
2.7 To comply with our legal obligations, including FDA regulations governing the sale of tobacco and nicotine products.
Age Verification Notice:
As a seller of tobacco and nicotine products regulated under the Federal Food, Drug, and Cosmetic Act, we are legally required to verify the age of all purchasers. By completing a purchase on our site, you confirm that you are 21 years of age or older.
3. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device.
We use the following types of cookies:
3.1 Essential cookies
Required for the website to function, including shopping cart and session management.
3.2 Analytics cookies:
Help us understand how visitors interact with our site (e.g., pages visited, time on site) using tools such as Google Analytics.
3.3 Marketing cookies:
Used to deliver relevant advertising and track the effectiveness of our marketing campaigns.
3.4 Preference cookies:
Remember your settings and preferences such as language and region.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site.
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders, including:
4.1 Payment processors
To securely handle your payment transactions
4.2 Shipping carriers
To deliver your orders.
4.3 Email marketing platforms:
To send you newsletters and promotional communications (where you have opted in).
4.4 Analytics providers:
To help us understand website usage and improve our services.
4.5 Age verification services
To comply with legal requirements for tobacco and nicotine product sales.
All third-party providers are contractually required to keep your information confidential and use it only for the specified purpose.
We may also disclose your information when required by law, court order, or government authority, or to protect the rights, property, or safety of Chill Zone USA, our customers, or the public.
5. Your Privacy Rights (CCPA / US Residents)
Depending on your state of residence, you may have the following rights regarding your personal information:
5.1 Right to know
Request disclosure of the categories and specific pieces of personal information we have collected about you.
5.2 Right to delete
Request deletion of your personal information, subject to certain exceptions.
5.3 Right to correct
Request correction of inaccurate personal information we hold about you.
5.4 Right to opt out
Opt out of the sale or sharing of your personal information (note: we do not sell personal information).
5.5 Right to non-discrimination
We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, please contact us using the details in Section 9 below. We will respond to verified requests within 45 days.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
6.1 SSL/TLS encryption for all data transmitted between your browser and our website
6.2 Secure payment processing: we do not store full payment card numbers on our servers.
6.3 Access controls ensuring only authorized personnel can access personal data.
6.4 Regular review of our data collection, storage, and processing practices.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Typically:
7.1 Order and transaction records are retained for a minimum of 7 years for tax and accounting purposes.
7.2 Age verification records are retained as required under applicable FDA and state tobacco regulations.
7.3 Marketing preferences and subscription data are retained until you unsubscribe or request deletion.
8. Children's Privacy
Important
Chill Zone USA is strictly an adults-only store. Our website is not directed to, and we do not knowingly collect personal information from, anyone under the age of 21. If we become aware that we have collected personal information from a person under 21, we will delete that information immediately. If you believe a minor has provided us with personal information, please contact us at once.
9. Contact Us — Privacy
Chill Zone USA Privacy Inquiries
Website: chillzoneusa.shop
Email: support@chillzoneusa.shop
We aim to respond to all privacy inquiries within 5 business days.
These Terms of Service (“Terms”) govern your use of the Chill Zone USA website at chillzoneusa.shop and any purchases you make through it. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our site.
If you do not agree with any part of these Terms, you must not use our website or purchase our products.
1. Eligibility Age Requirement
You must be 21 years of age or older to use this website and purchase any products. Chill Zone USA sells tobacco products, electronic nicotine delivery systems (ENDS), and related accessories. Under the Federal Food, Drug, and Cosmetic Act as amended and various state laws, the minimum age to purchase these products is 21. By placing an order, you represent and warrant that you are at least 21 years old. We reserve the right to cancel any order and refund the payment if we have reason to believe the purchaser does not meet the age requirement.
We comply with the Preventing Online Sales of E-Cigarettes to Children Act (PACT Act) and all other applicable federal and state laws governing the sale of tobacco and nicotine products.
2. Products & Availability
All products are listed on chillzoneusa.shop are subject to availability. We reserve the right to:
2.1 Limit quantities of any product sold per customer or per order.
2.2 Discontinue any product at any time without notice.
2.3 Refuse service to any customer at our sole discretion.
2.4 Correct pricing errors, even after an order has been placed.
Product images, descriptions, and specifications are provided in good faith and as accurately as possible. Colors may vary slightly depending on your display settings. We are not responsible for typographical or photographic errors.
Authenticity Guarantee: All products sold by Chill Zone USA are 100% genuine and sourced from verified US distributors. We do not sell counterfeits, grey-market products, or items with tampered packaging.
3. Pricing & Payment
All prices displayed on our website are in US Dollars (USD) and are exclusive of applicable state and local taxes unless otherwise stated. Taxes will be calculated and applied at checkout based on your shipping address.
We accept the following payment methods:
3.1 Major credit and debit cards (Visa, Mastercard, American Express, Discover)
3.2 Other payment methods as displayed at checkout
By submitting your payment, you authorize us to charge the total amount (including any applicable taxes and fees) to your chosen payment method. All transactions are processed securely through our payment processor. We do not store your full card details.
We reserve the right to change our prices at any time. Prices in effect at the time of your order are the prices that apply to that order.
4. Shipping & Delivery
We ship to all 50 US states, subject to applicable state laws regarding tobacco and nicotine product shipments.
4.1 Free standard shipping is available on all orders of $75 or more
4.2 Orders below $75 are subject to a standard shipping fee, displayed at checkout.
4.3 Estimated delivery times are 5–10 business days for standard shipping, depending on your location.
4.4 Expedited shipping options may be available at an additional cost.
Delivery timeframes are estimates only and are not guaranteed. Chill Zone USA is not responsible for delays caused by the shipping carrier, weather events, customs processing, or other factors beyond our control.
PACT Act Compliance:
In accordance with the Preventing Online Sales of E-Cigarettes to Children Act, shipments of ENDS products require an adult signature upon delivery. You must be available to sign for your package. We use USPS or compliant carriers as required by law.
Risk of loss and title for products pass to you upon delivery to the shipping carrier. If your package is lost or damaged in transit, please contact us and we will work with the carrier to resolve the issue.
5. Prohibited Uses
You agree not to use our website or services for any of the following purposes:
5.1 You agree not to use our website or services for any of the following purposes:
5.2 Using false identity information or misrepresenting your age.
5.3 Any fraudulent, deceptive, or unlawful activity.
5.4 Transmitting viruses, malware, or any harmful code.
5.5 Attempting to gain unauthorized access to our systems or user accounts.
5.6 Reproducing, duplicating, or exploiting any portion of our website for commercial purposes without our express written permission.
5.6 Reproducing, duplicating, or exploiting any portion of our website for commercial purposes without our express written permission.
5.6 Scraping, crawling, or using automated tools to collect data from our website.
Violation of these prohibited uses may result in immediate termination of your account and access and may be reported to relevant law enforcement authorities.
6. Health & Safety Warnings
WARNING:
The products sold on this website contain nicotine, which is an addictive chemical. These products are not safe for use by pregnant women, people with heart disease, high blood pressure, diabetes, or those taking medication for depression or asthma. If you have a health condition, consult your physician before use. These products are intended for adult smokers or vapers only.
Chill Zone USA does not make any claims that our products are safe, that they can help you quit smoking, or that they are approved by the FDA for any therapeutic purpose. The information on our website is for general informational purposes only.
7.Intellectual Property
All content on chillzoneusa.shop, including but not limited to text, graphics, logos, product images, button icons, and software is the property of Chill Zone USA or its content suppliers and is protected by applicable US copyright and trademark laws.
You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from our site without our express prior written consent.
8. Disclaimer of Warranties
Our website and products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, except as required by law. We do not warrant that:
8.1 The website will be uninterrupted, error-free, or free of viruses or other harmful components.
8.2 The results obtained from using the website will be accurate or reliable.
8.3 Any products will meet your specific expectations or requirements.
To the maximum extent permitted by applicable law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Chill Zone USA, its owners, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
9.1 Your use of or inability to use our website or products.
9.2 Any unauthorized access to or alteration of your transmissions or data.
9.3 Any errors or omissions in any content on our website.
Our maximum liability to you for any claim arising from your use of our website or purchase of our products shall not exceed the total amount paid by you for the specific product(s) giving rise to the claim.
10. Governing Law
These Terms of Service and any disputes arising under them shall be governed by and construed in accordance with the laws of the United States and the state in which Chill Zone USA operates, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of competent jurisdiction. You consent to the personal jurisdiction of such courts.
11. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
12. Contact Us Terms
If you have any questions about these Terms of Service, please contact us:
Chill Zone USA — Legal Inquiries
Website: chillzoneusa.shop
Email: support@chillzoneusa.shop
We aim to respond to all inquiries within 5 business days.
At Chill Zone USA, we want you to be completely satisfied with your purchase. This Refund Policy explains your rights and our process for returns, exchanges, and refunds. Please read it carefully before placing an order. By purchasing from us, you agree to this policy.
If you have any questions before buying, please reach out. We’d rather help you find the right product upfront than deal with a return after.
1. Our Return Window
We accept return requests within 30 days of the delivery date for eligible items. After 30 days, we are unable to offer a refund or exchange.
To start a return, contact us at support@chillzoneusa.shop with your order number and reason for return. Do not send items back without first receiving a return authorisation from us. Unauthorised returns will not be accepted.
Important:
Important: Due to the nature of our products (consumable vaping and detox products), we can only accept returns of items that are unopened, unused, and in their original sealed packaging. Once a product's seal has been broken, it cannot be returned for health and safety reasons.
2. Eligible Items for Return
An item is eligible for return if it meets all of the following conditions:
2.1 Returned within 30 days of the delivery date.
2.2 Completely unopened and unused, with the original manufacturer's seal intact.
2.3 In its original packaging, undamaged and with all original accessories and documentation.
2.4 Not a product listed under "Non-Returnable Items" below.
2.5 Purchased directly from chillzoneusa.shop (we cannot accept returns for products purchased elsewhere).
3. Non-Returnable Items
The following items cannot be returned or refunded under any circumstances:
3.1 Opened or used disposable vapes
Once a vape has been used or its packaging seal broken, it cannot be returned
3.2 Opened detox drinks or supplements
Help us understand how visitors interact with our site (e.g., pages visited, time on site) using tools such as Google Analytics.
3.3 E-liquid bottles
once opened, these cannot be accepted back due to health and safety regulations
3.4 Sale or clearance items
all sales on discounted items are final.
3.5 Gift cards
non-refundable
3.6 Hazardous materials or items prohibited by carrier
from return shipping
4. Damaged, Defective, or Wrong Items
If you received a product that is:
4.1 Damaged in transit (broken packaging, cracked glass, crushed product)
4.2 Defective out of the box (disposable vape that won't fire, detox product with damaged seal)
4.3 The wrong item (we shipped the incorrect product)
Please contact us within 7 days of delivery at support@chillzoneusa.shop with
4.4 Your order number:
4.5 A description of the issue
4.6 Clear photos of the damaged, defective, or incorrect item and its packaging
We will arrange a replacement or full refund at no additional cost to you. You will not be required to return damaged or defective items in most cases.
5. How to Start a Return
Follow these steps to initiate a return:
5.1 Right to know
Request disclosure of the categories and specific pieces of personal information we have collected about you.
5.2 Right to delete
Request deletion of your personal information, subject to certain exceptions.
5.3 Right to correct
Request correction of inaccurate personal information we hold about you.
5.4 Right to opt out
Opt out of the sale or sharing of your personal information (note: we do not sell personal information).
5.5 Right to non-discrimination
We will not discriminate against you for exercising your privacy rights.
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, defective product, or damage in transit), in which case we will provide a prepaid return label.
6. Refunds
Once your return is received and approved:
6.1 Refunds will be issued to your original payment method within 5–10 business days of our approval.
6.2 Original shipping charges are non-refundable unless the return is due to our error
6.3 If your order qualified for free shipping and you return part of the order such that the remaining order value falls below the free shipping threshold, the original shipping cost may be deducted from your refund.
6.4 Refunds will reflect the original purchase price paid. If you used a discount code, the refund will reflect the discounted amount actually charged.
Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement after we have processed it.
7. Exchanges
We are happy to exchange eligible items for a different flavor, size, or variant of the same product category, subject to availability and the same conditions as returns above.
To request an exchange, follow the same process as a return (Section 5) and specify that you would like an exchange rather than a refund. If the replacement item has a different price, we will either charge or refund the difference accordingly.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it. We process and dispatch orders quickly, and once an order has been handed to the carrier, we are unable to cancel it.
Cancellation before dispatch
Full refund to your original payment method within 3–5 business days
Cancellation after dispatch
You will need to refuse the delivery or return the item in accordance with this refund policy once it arrives. Shipping costs may not be refundable.
To request a cancellation, email support@chillzoneusa.shop immediately with your order number and “CANCELLATION REQUEST” in the subject line.
9. Contact Us — Returns & Refunds
Our team is here to make this process as easy as possible. If you have any questions about a return, refund, or exchange, please don’t hesitate to reach out:
Chill Zone USA Chill Zone USA — Returns & Refunds
Website: chillzoneusa.shop
Email: support@chillzoneusa.shop
We aim to respond to all privacy inquiries within 5 business days.